Mostafa fathy  Ali

Mostafa fathy Ali

Service Delivery TL , SDP , Huawei, Zainksa
 

Currently employed at Huawei, ZAIN, ITS

 

Previous: Suez Canal University

 

    Summary

    I am seeking to reach excellence in my work as well as personal development. Strongly intend to contribute to the growth of the company and people I work with and myself, both as a personal and a professional level. Ideally fit for positions that require drive, initiative, responsibility and challenge.

Experiences

VAS BO TL

At Huawei

From March 2014 to Present
HUAWEI SDP Implementation / integration &Operation for Zain -responsible for understanding the Client’s business needs, culture and work proactively to identify and serve as the expert in making business decisions that enable the SDP solution to provide the fullest value for the Client -Receive...
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Servicedesk engineer

At ZAIN

From 2007 to Present
Job Duties and Responsibilities – Provide day-to-day technical and functional expertise to end-users. – Specify users and user access levels for each segment of supported application(s). – Coordinate and administer User Acceptance of implemented changes and service requests. – Deploy patches and...
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Customer service engineer

At ITS

Job Duties and Responsibilities – Provide day-to-day technical and functional expertise to end-users. – Specify users and user access levels for each segment of supported application(s). – Coordinate and administer User Acceptance of implemented changes and service requests. – Deploy patches and...
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Suez Canal University,

Faculty of Computers and Informatics(Computer Science Department ) , Suez Canal University

From 2000 to 2004
 

Skills

 
  • Service desk

Centres d'intérêt

 
  • diagram
  • or schedule form.
  • oral
  • – Excellent interpersonal and influencing skills combined with a strong customer service ethic.
  • – Give full attention to what other people are sa
  • – Understand and interpret a variety of instructions furnished in written